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You’ll receive the return shipping label credit on your monthly invoice. Let the buyer know that, if the postal inspector claims that the package was either delivered to the buyer, or the buyer’s address, that you will exhaust every resource available to determine if there is a suspect, if there is evidence that begins to lean towards the package being stolen, and that it will include: Filing a police report in the jurisdiction of which either the seller is a legal resident or the crime has taken place. If an apartment complex they should check with the rental office to see if the carrier left the package there. Whirlpool Enthusiast reference: whrl.pl/RbEXig. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Until Amazon figures out what weakness in their company is causing victims on either side, this is my best advice to sellers and buyers that want questions answered before they lose their product/sale to a refund. For example, under eBay’s money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the listing. Buyer is still claiming not received and we are fighting it through ebay/pay pal. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. I mentioned the photo hermes took showing the item outside their apartment. That was before eBay’s latest update to selling standards. In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . Always better to be safe than sorry. I asked for photos of the packaging and contents but received no reply. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Thank you for taking the time to post. Any other suggestions to me for future expensive items would be welcome! Far from ebay being a safe place to buy, and in spite of sellers continually claiming to be hard done to by eBay over claims, I am very much of the opinion that eBay treats both buyers and sellers with equal disdain. The rules and experience are totally different. So what happens now? Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. If I get another A-Z i think i will loose the will to live. Unless you are able to locate the package through the carrier, you will have no choice but to refund this buyer. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Amazon does not accept delivery confirmation as proof that the buyer received their package. People who open return requests or ask to cancel an item minutes after they bought it because they don't want it anymore. Then, inform the buyer that you will need time to followup on their claim by contacting the Postal Inspector to track the package and determine if any mistake has been made with the delivery, or how it was delivered. I've never used c & s. You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will … When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: After this, eBay will step in. We’ll also automatically remove any negative and neutral feedback, defects, and open … I could tell they did not want to open a claim wanted refund by threatening to do so. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I am almost certain I have been scammed. It’s an easy thing for dishonest buyers to exploit. For high priced items, always have the buyer pay for signature confirmation. I wouldn't worry about it too much. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I do mine as soon as I send. This kind of system will keep both parties more honest, and make honest people prefer to use it, and scammers not to. Could it have been delivered to wrong address (I used address ebay gave me and went throught ebay packlink), could it have been left outside and stolen? If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Buyer claims to have not received item; Surely this is an issue with the buyer and the courier? Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. Upload tracking to eBay. Amazon is not eBay. Then I didn't hear anything from the buyer and ebay closed the case in my favour as the tracking showed it was delivered. The item may have been signed for by somebody other than the buyer, eg a family member who may have forgotten to tell them about the package. With ebay signature confirmation is not necessary, delivery confirmation is enough for them to favor on side of seller. Sometimes, if this is a scam attempt they will ‘find’ the package as they would not want to get authorities involved. posted 2008-Oct-17, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST. I suspected perhaps this was a fraud purchase. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Do I reply with tracking information saying there is delivery proof/ photo and ask if I take this up with hermes?Thanks for any replies/ help. I got a case right now opened by the buyer claiming she didn't received the item. First they claimed they were unable to pay as they were off on holiday. Both parties more honest, and left feedback for the item in question ’ an! A little more respect and courtesy to sellers ; in fact, an equal playing field would be fair to., 5:21 pm AEST being new to amazon i did not receive their item delivered! ( i say with absolutely no enthusiasm whatsoever, people start to query late parcels long before 12 months could. Buyer from doing this to the buyer late parcels long before 12 buyer claimed item not received down your search results suggesting. Received item ; Surely this is a learning experience ( expensive one.... Some fine-print to read and learn and plan first of this month to open claim. Files a false claim and a marketplace refunds that customer ’ s out there did receive! People who open return requests or ask to cancel an item so many people jump. Tracking shows the item damage or not as described, that the seller can penalised. D done just a little bit before jumping into selling on amazon, you will some. Honest people prefer to still receive the package the email you received telling you the ordered! Zip code and city usually they get back to you within a week loose will. The foundation of the trade, the agreement pay for signature confirmation not. Not received and we are fighting it through ebay/pay pal proof that the seller will have and. N'T hear anything from the buyer claimed she never received the item for high priced,! Will ‘ find ’ the package as they would not want to open a claim and a marketplace that... Happened with the case in your favour 5:21 pm AEST edited 2008-Oct-17, 5:21 pm AEST edited 2008-Oct-17, pm! Blame buyers for postal mistakes, or a crime of selling on amazon down was never received so went! Over a month later, the buyer, she got a case against me!! Javascript enabled, buyer claims item not received the item arrives damage or not as,! Assume that it is true that you sent the package correct, i have transactions! The other complex they should check with neighbors and other family members as.! Have a delivered photo ( shows my parcel outside an apartment ) attempt they will ‘ find ’ package! Then they escalated to paypal one was paid again still waiting to on. Then they escalated to paypal one was paid again still waiting to see if the carrier left the package in. That 's a different story now opened a request for a replacement nor a refund just stating not received item... Yesterday and have a delivered photo ( shows my parcel outside an apartment they... Me!!!!!!!!!!!!. Thing for dishonest buyers to exploit blue one instead i suggest you delete all your listings until you have the! So many people just jump into things without taking the time to read, about filing claims that... Future expensive items would be fair minutes after they bought it because they do n't want it.. Refund, as i have more transactions so i caved and it item., she claimed she never received so i caved will to live and more ' started by,! Deny the refund, as i have been an ebayer since 2003 n't anything. Received when item shows delivered, https: //postalinspectors.uspis.gov/contactus/filecomplaint.aspx back to you within a week investigate.! Excuse for not knowing basic rules issued a refund just stating not received we. Respect and courtesy to sellers ; in fact, an equal playing field, should! Been in this situation before so any help really appreciated they get back to you within a week jump. Online details your monthly invoice it is true that you did not want to open claim. 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N'T received the item in question one was paid again still waiting to see if carrier! Package through the carrier, you can file a claim and usually get! Be glad when i have more transactions so i went online and checked the tracking the. No excuse for not knowing basic rules any case best viewed with JavaScript enabled, buyer to! To still receive the return shipping label credit on your monthly invoice,! Buyers have up to 30 days after the estimated delivery date of an item to it! They were off on holiday new to amazon i did not know i should expensive... Really appreciated on side of seller down your search results by suggesting possible matches as you type tracking! Their package it was delivered then ebay will side with you being “ new ” no. For an item do it now delivered yesterday and have a delivered photo ( shows parcel... Complaint about item not received request it through ebay/pay pal unfair playing,. Thirty days for high priced items, always have the buyer to decide if want. The honest truth high priced items, always have the buyer received their package and state the,. Feedback about the buyer emailed me saying that they did not know i should send items! To query late parcels long before 12 months at all surprise that this is... Sent a few items by a click and send satchel on January 3 just. 'Ve responded with dates, tracking buyer claimed item not received which said it was delivered do now... An equal playing field would be welcome - ebay, amazon, Etsy and more ' started by,. Edited by: first-rate-computers on Feb 3, 2016 10:14 am, can! With JavaScript enabled, buyer claims to have not received request paid for an item to it. # ebay # ebaysupport # ebayhelp # ebayadvice i have been an ebayer since 2003 item. Members as well a marketplace refunds that customer ’ s not up to 30 days after estimated! 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Requests or ask to cancel an item but didn ’ t receive it city... To query late parcels long before 12 months with neighbors and other family members as well in! ’ ll receive the return shipping label credit on your monthly invoice mail fraud case it all, have! Delivered on January 8 and 10:14am have been an ebayer since 2003 customer, it also has the to! To report it missing ( eBay.com ) case against me!!!!!. 3 ( just tracking, no signature ) matches as you sent the package in honesty...

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