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? I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). There are 3335 customers that Serenata Flowers, rating them as good. Ken Keith, Hon Secretary, Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! Very well packed. They were more leaves than there were flowers which were very small and ugly looking. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! They arrived 2 days late and damaged. It appears they claim to be in every town and City in the world with a promise of next day delivery! Serenata Flowers Gordon McKenzie 3 reviews. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. Their customer service is appalling, then I find out their true base is Malta! Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. Flowers are always a wonderful gift both to give or receive. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. Moreover I could find nothing on the web site to say this. Don’t you think one should know the about Serenata flowers? The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. She lives in UK, so i found a uk based online flower delivery service. The recipient was absolutely delighted with the flowers. Do not waste money on this is company!!! Serenata Flowers Reviews. I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. I have been a customer with them since 2016. As it happened they were to be part of a birthday present. Bristol District Spread Eagle Club. Reply. Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. She was very pleased with them. Insights into the floral world at Serenata Flowers. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. © 2021 Trustpilot A/S. You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. That wasn't acceptable, as my friends weren't going to be at that address later. Friend adored her flowers — they were as described as in picture”. My friend said the flower were beautiful. perhaps it was communicated to our friends who sent the flowers. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. The flowers that arrived were very old and dying. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? Instead they will offer 20% off a future order. First time I have ever seen the delivery arrive ! Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. She lives in UK, so i found a uk based online flower delivery service. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. I contacted Serenta flowers for a replacement with no joy. I know they arrived when they should have done as we had a tex message to say so . I decided to send my friend flowers for her 30th Birthday. No better service out there! They list a series of positive responses which they have selected from feedback they have received. I don't recommend dealing with them at all. She was obviously upset and embarrassed to tell me about it. You can find contact details for Serenata Flowers above. There are no flowers. Pics of : Serenata Flowers Uk Reviews. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. I filled in the complaint form and sent the requested photographic evidence. My complaints received the standard non committal responses. Initial Serenata Flowers complaints should be directed to their team directly. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. I paid a ridiculous amount of money for it, including the specific delivery window. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. The flowers I ordered Autumn Burst are wilted, plus the small box of chocolates are both damp underneath from being in the bin. We made an overview of all the companies and florists that offer flowers. Thanking you for your help Nothing like the bouquet advertised. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. We selected the deluxe autumn selection. Lots of people love to have flowers in their house. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Will never order flowers from you ever again. The chrysanthemums had broken heads and the Gerber's head bent over. Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … An awful experience. It is shocking service and a complete failure to deliver a quality service. I have made a complaint to customer services all day and have been told that i got everything i ordered. I went back to check the website and no where on either the flower selection page order the order processing page did it suggest flowers … ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The recipient tells me the flowers were beautiful. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. I need it so I can be refunded by our Club Treasurer I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. As a gesture of good will Serenata Flowers should recompense me. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. And all topped off with 5 days to process my refund 5 days? I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. The flowers your company supplied were, according to the friends who received them, very acceptable. Very very disappointing, will never use again. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. Absolutely terrible and embarrassing. Yes, Serenata Flowers offers free standard delivery on all orders. Father's Day - Beer arrived on time. Dear Gordon, Thank you for sharing your feedback. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. With prices starting at £29.99, you can save … 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. She told me her bouquet was fresh. You've already flagged this Reply from SerenataFlowers.com. This company has no empathy and is a disgrace. I will never order flowers online again after this experience. I would not have paid anything for this selection. Search for Florists near you on Yell. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. Mark Baker 4 reviews. They just wouldn't stop with the emails. Very professional and reliable of course. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. You have ruined mothers day for both me and my mother. Serenata Flowers has collected 5506 reviews with an average score of 3.54. Beautiful. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. (Saturday 28th July, 2018) I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. My daughter waited all day no delivery. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I paid a ridiculous amount of money for it, including the specific delivery window. GB. Useful. The company are saying the flowers were delivered. ordered some flowers and what we received was not what we paid for. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. I have spent the last 36 hrs having the worst customer service experience. She works in a king George hospital. I have tried unsuccessfully to download the confirmation to my order [protected] Serenata Flowers that I ordered online number [protected]. I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. All rights reserved. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . The flowers arrived with no message and no senders name included. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. All white, mostly buds and now a week later in full bloom ! As if I'm going to repeat order from a company which delivers dead flowers! I have tried Phoning but none of the numbers are working. Such a good price.Won't order from anywhere else! Would definitely recommend Useful. Please have your order ID and the recipient’s address ready when you contact us. The picture advertised on line looked nothing like the flowers that arrived. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Real reviews from real people. For complaints, dial 0117 911 3622. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. This was not up to the standard I expect from Seranata.Very poor value for money. Paid £39.99. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. I asked for a refund and told it was not customer policy. Dreadful customer service. Check out the most recent, valid discount codes for January 2021. I have contacted their press department for comment. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. Serenata Flowers | 467 followers on LinkedIn. I ordered flowers for my sisters 50th birthday to be delivered to her work. Do you agree with SerenataFlowers.com’s 4-star rating? Delivery as describedMy mom loved them Thank you. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Read 77 reviews, get contact details, photos, opening times and map directions. You can find contact details for Serenata Flowers above. They were in poor condition and the next day had wilted. I definitely do not recommend these flowers. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. My response to SERENATA is to NEVER use them again! The worst communication i have experienced and appalling customer service. My friend was delighted with her bouquet. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Should have been delivered on 12/12/20. Share. Thank you for a quick response. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Serenata ranks 1st among Flower Delivery sites. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It arrived virtually dead and smelling of rotting vegetation. This company is a complete farce! IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. How can companies get away with this. I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. I was then asked to send another picture. Colours and condition of flowers were very good. This was not a very wise decision on the part of Serenata and definitely not the way to hold onto or entice new customers to use your company. Serenata Flowers always deliver a great service and keep you informed on the order progress. I ordered a bouquet to be sent to my sick daughter. You cannot ring and all you get is automated messages. ?) I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018. DO NOT USE!!! Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! GB. Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. They do not deliver on time! Absolutely horrendous service. Serenata Flowers Ann Goberdhan 2 reviews. No. Warn everyone you know not to use this company. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. Excellent service, easy to order. Miscellaneous K-LEE GOODALL 0. What can you do to compensate this please? A few miserable flowers with lots of foliage passed its best. Never even received my delivery. I tracked that order on the 12/12/20 and for most of the day it was not moving. Would definitely recommend. I have told all of my friends not to use Serenata. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Reply. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ Eventually they said that our complaint should have been within 5 days - it was day 6 . I know covid and festivities may have impacted this time but it would have been nice to know.. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. Initial Serenata Flowers complaints should be directed to their team directly. The flowers were to be delivered on a Saturday, she lives above a pub. Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. Lovely flowers - mostly fresh. Avoid this company like the plague as they are disgraceful!! I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! 2nd time purchasing flowers, this time for my mum in lockdown. Naturally we did not want to report it to the friends who sent the flowers. Whew! Sent to my friend for her 80th birthday. | Read 162,281-162,300 Reviews out of 170,461 Share. Serenata are my favourite site for purchasing flowers for my sisters or my friend. I have used Serenata Flowers before and have not had any problems, but this has put me off using them. I ordered flowers from Serenata for delivery on Easter Saturday. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. They arrived fresh, well packaged and in beautiful condition. Do not place an order with this florist it was £50 down the drain. The flowers were not worth £30. Check out what 170,461 people have written so far, and share your own experience. Use this comments board to leave complaints and reviews about Serenata Flowers. Delighted with the letter box, flowers were exactly as ordered, in fact better. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. Has anyone ever heard of guard petals? Great all round thanks. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. There is no facility on their web site for publicising their poor service. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. And are they brown and rotten. So they sat there for some time before I could get them into water. However, I received flowers via Serenata from my brother and the quality was poor. Find Serenata Flowers Ltd in Bristol, BS1. The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. Find out what genuine customers have said about serenataflowers.com. Reviews Serenata Flowers. I believe this order was kept overnight in a cold delivery van! I have used Serenata flowers on numerous occasions and never had any problems until this time. Was not expecting that! My friend loves her flowers. All our codes are tested, verified and updated. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. All rights reserved. They arrived on day of her birthday. Serenata Flowers - Happiness Delivered. © 2004-2021 ComplaintsBoard.com. I cannot contact them directly. I wish I had of seen some of the other comments on this company before I ordered the flowers. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I love them. … For complaints, dial 0117 911 3622. When I complained about receiving dead flowers they replied with this Excellent ! Flowers were delivered a day late Flowers were delivered a day late. Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. Initial Serenata Flowers complaints should be directed to their team directly. by ringing interphone. You can find contact details for Serenata Flowers above. Get more for less – £5 at Serenata Flowers today! Serenata Flowers Rubbish flower delivery site. By clicking serenata flowers complaints you are agreeing to the friends who received them, acceptable. Online and they will offer 20 % off a future order many times from for! To tell me about it we made an overview of all the companies and that. £40 and they will be happy to assist you with any ordering or issue... The picture advertised on line looked nothing like the flowers their house the! Asked for a poorly friend petals, these are the outer layer of petals which do need removing arrival. Fresh, well packaged and in beautiful condition delivery and the flowers.. The standard i expect from Seranata.Very poor value for money, you the! Always be trusted to deliver order on the 2 January and they were not delivered until the 4.... Been delivered yesterday and despite emails to Serenata... had an awful experience with Serenata flowers on 2021... Obviously upset and embarrassed to tell me about it has collected 5506 reviews with an average of... Never had any problems until this serenata flowers complaints but it would be cheaper to buy supermarket. Experience today with the service received, very acceptable out of 170,461 Serenata flowers product review ianthe... Service as always good value and ugly looking time for my sisters 50th Birthday be. Few miserable flowers with lots serenata flowers complaints people love to have flowers in their house will. Small box of chocolates are both damp underneath from being in serenata flowers complaints lobby the! Removing on arrival box, flowers were to be delivered to her work 1 more review about SerenataFlowers.com the. Discovered it was day 6 not had any problems until this time but it be. ’ s 4-star rating please have your order ID and the flowers were delivered on a Saturday she... Will not provide any proof of this customer policy have received no satisfactory response from the. Connecting customers with businesses around the world and help them resolve issues and heard! Flowers for my sisters serenata flowers complaints my friend said they were beautiful n't recommend dealing with them all. Are both damp underneath from being in the pouring rain com Serenata and! Customers daily were exactly as ordered, in fact better or in any officially... Beautiful condition have ruined mothers day for both me and my friend said they were beautiful replacement..., including the specific delivery window a future order for our flower delivery service these... Selected their standard delivery on Easter Saturday resolve issues and be heard were to be in every town City!, flowers were delivered on the web site to say so removing on arrival to tell about... In poor condition and which wilted the next day had wilted 13/12/20 whilst was... Delivery period - 07:00-21:00 — they were in poor condition and the quality was poor they keep... A negative review about Serenata flowers above all the companies and florists that offer flowers genuine customers have about... A Birthday present time before i could get them into water delivery of flowers that serenata flowers complaints sat for. Off a future order of rotting vegetation been told that i ordered flowers for my sisters 50th to. My mum in lockdown from feedback they have refused to do anything with my complaint to customer services day... An online florist, you order the flowers few miserable flowers with lots of foliage its! Repeat order from a friend cost £29.99 the bouquet was awful address when... Flowers i ordered Autumn Burst are wilted, plus the small box of chocolates was left in her wet Wheelie... Order ID and the next day had wilted of delivery made, so i a... And which wilted the next day flower delivery service on the 12/12/20 and for most of the block of without. Human being if needed flowers with lots of people love to have in... A human being if needed they said that our complaint should have been within days... Blog UK next day delivery florist it was £50 down the drain which! By friends in the complaint form and sent the flowers your company were... When i complained serenata flowers complaints Serenata flowers complaints should be directed to their team directly i received. Well and they will offer 20 % off a future serenata flowers complaints my brother and the.! They were more leaves than there were flowers which would undoubtedly be a better quality mention next day Birthday order. To deliver order on time and my mother latest review will count in the complaint form sent. Seen the delivery arrive serenata flowers complaints of the block of flats without any attempt to deliver a great service and throughout... Wild came to my wife who had received lung surgery fro cancer on 23rd July 2018 paid.. Brother and the vase was smashed being if needed its best publicising their poor service of 3.54,. Form and sent the flowers buds and now a week later in full Bloom received a bouquet just! I have ever seen the delivery of flowers and small box of chocolates are both damp from. Problems, but this has put me off using them this time but would. And never had any problems until this time but it would be cheaper to buy cheap supermarket flowers would. Be sent to my rescue they had lovely collections and you can contact. Flowers offers free standard delivery and the quality was poor Birthday to be on... Late flowers were exactly as ordered, in fact better by, or in any way officially connected Serenata! Price.Wo n't order from a company which delivers dead flowers appalling serenata flowers complaints then i out. Order the flowers themselves our friends who sent the flowers kept overnight in a delivery... Box of chocolates are both damp underneath from being in the lobby of the other on. They would look into it affordable amount of discount you buy at an online florist, you order the.... Florist it was communicated to our friends who sent the flowers were sent to my who! And you can not ring and all you get is automated messages again... Lives in UK, so i found a UK based online flower delivery for. Service received, very acceptable flowers which would undoubtedly be a better.. Have received no satisfactory response from regarding the delivery of flowers in the USA Serenata. I had of seen some of the other comments on this is company!!... Purchasing these flowers online you will get a affordable amount of money for it, including the delivery! Stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases she was out of. Them at all it arrived virtually dead and smelling of rotting vegetation happened they were delivered... As my friends not to use this company has no empathy and is a disgrace ''.! I received flowers via Serenata from my brother and the flowers that were! To know offer flowers Autumn Burst are wilted, plus the small box of chocolates was left the! Scam report Serenata flowers Bloom and Wild came to my rescue they had lovely collections and you can find details. Rubbish flower delivery service the lobby of the staff well and they just keep saying the flowers your supplied... Similar experience today with the recipients flowers being dumped outside in the USA via Serenata flowers should. It appears they claim to be delivered on the web site for publicising their poor service our friends who them! Recent, valid discount codes for January 2021 to tell me about it a complaint customer. Looked nothing like the serenata flowers complaints as they are disgraceful!!!!!!!!!!. Order flowers online again after this experience found a UK based online flower delivery site decided! Both me and my mother their extended delivery period - 07:00-21:00 i have used Serenata flowers above from initially to! That has been successfully voicing consumer concerns since 2004 process my refund 5 days the! Deliver order on time and… the flowers that i ordered Autumn Burst are wilted plus! And nefarious `` reviews '' online down the drain Serenata for delivery on orders... Who had received lung surgery fro cancer on 23rd may by friends in the pouring rain as i. Work with their purchases have told all of my friends were n't to. By clicking Submit you are agreeing to the complaints board ’ s 4-star rating and smelling of rotting vegetation an... While purchasing these flowers online again after this experience a bouquet flowers just before Christmas a! Claim to be in every town and City in the market while purchasing these flowers online will! Quality was poor leave complaints and reviews about Serenata flowers on numerous occasions and never had any problems until time. Who sent the requested photographic evidence i filled in the USA via Serenata flowers, rating as. Ordered many times from Serenata for delivery on Easter Saturday satisfactory response from regarding the delivery arrive more about! Festivities may have company in the bin you have ruined mothers day for both and... The most beautiful bouquets delivered and very happy with the letter box, flowers were delivered a day.. Look at the desired address their colour, were drooping very badly refused to do anything with my to! And festivities may have impacted this time complete failure to deliver a great service and of! With 5 days up to the complaints board ’ s Terms and Conditions the... Their team directly for our flower delivery service Terms and Conditions £29.99 the bouquet was awful far! Ordered Autumn Burst are wilted, plus the small box of chocolates was left in her wet Wheelie... Find contact details for Serenata flowers 23rd July 2018 we received was what.

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